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ABOUT SYSCOM BUSINESS TECHNOLOGIES

WHERE DEDICATION LEADS TO TRANSFORMATION

ABOUT SYSCOM BUSINESS TECHNOLOGIES

WHERE DEDICATION LEADS TO TRANSFORMATION

WHO IS SYSCOM BUSINESS TECHNOLOGIES?

Syscom Business Technologies was founded in 1978 and has become a leader of managed IT services for companies in the state of Michigan. We have invested in our resources over time and have developed a mature managed services model. We have an established support program structure that delivers consistent, predictable and measurable end results to our clients time after time. Syscom Business Technologies is the trusted name for managed IT services, IT project delivery, cloud computing and cyber security solutions. We deliver these services through our proprietary, process-driven approach and our “easy to switch” client on-boarding process.

OUR APPROACH

Most managed IT providers don’t always look at IT from a business standpoint. They may not have the skills or the time to map out budgets and expenditures. Business leaders don’t always look at the technical side of IT to know how their dollars should be spent. With these two dissimilar points of view and goals, it can be difficult to construct an IT plan and budget that IT and business leaders can agree upon to make the right decisions for their particular business. That’s where we fit into the equation. We don’t hire sales people to lead and advise our clients. At Syscom, we have specialized teams that guide your important technology decisions.

OUR DIFFERENCE IS OUR PROCESS

The difference that you will find with Syscom is a result of our process, people and our metrics-driven results. This results in the smartest technology decisions for your business.

WE LOOK AT THE BIG PICTURE

Syscom will identify your current technology issues and areas of improvement, then implement a plan to address the risks and liabilities to minimize exposure and maximize results.

ONBOARDING THE SYSCOM WAY

Syscom will allocate our resources up front so you don’t have to allocate yours. Our “easy to switch” onboarding process makes it simple and efficient to switch MSP providers.

STANDARDS AND ALIGNMENT

We constantly measure your technology against industry standards and Syscom’s best practices. This approach helps to identify business risks and liabilities that may negatively affect your business.

OUR GUARANTEE – TODAY, NOT TOMORROW

At Syscom we live by a culture of “Today, Not Tomorrow” (TNT). We respond to 100% of our service requests on the same day they are received. We resolve 70% of today’s requests, today, guaranteed.

OUR METRIC-DRIVEN RESULTS

We drive down issues that negatively impact your business through a unique process to identify patterns and solve the issues at the root cause. This is based on a proven process with defined metrics that deliver consistent, measurable results.

IT AND BUSINESS PLANNING

We create a long-term strategic IT plan that aligns with your business goals and technology initiatives.

OUR RESPONSE TIMES

Our average response time is within 15-30 minutes. We resolve issues on average of 60 minutes or less.

At Syscom, we say what we do and do as we say – that’s our promise.

Let’s begin