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HOW WOULD YOU

DESCRIBE YOUR
IT SUPPORT?

HOW WOULD YOU

DESCRIBE YOUR
IT SUPPORT?

OKAY? FINE? ALRIGHT? STANDARD? NOT BAD?

When asked this question, maybe you shrugged your shoulders and thought “my computer turned on today, and only the normal, small glitches happened.” You’re not alone – “everyday” issues are accepted as normal. But you shouldn’t have to adapt your workstyle around computer glitches and constant reboots. There’s a huge difference between your technology doing just fine and doing great. Just look at the numbers:

“Our IT is Okay”
Based on Industry Standards

40

2

180 min

240 hrs

VS.

# of computer users

# of tickets per user per month

Average disruption time per incident

Hours of lost productivity per month due to IT-related problems

“Our IT is Great”
Based on Typical Syscom Client

40

.25

90 min

15 hrs

“Our IT is Okay”
Based on Industry Standards

# of computer users | 40

# of tickets per user per month | 2

Average disruption time per incident | 180 min

Hours of lost productivity per month due to IT-related problems | 240 hrs

“Our IT Is Great”
Based on Typical Syscom Client

# of computer users | 40

# of tickets per user per month | .25

Average disruption time per incident | 90 min

Hours of lost productivity per month due to IT-related problems | 15 hrs

HOW DID YOU SETTLE INTO YOUR CURRENT IT SITUATION?

SETTLE IS THE KEYWORD HERE.

Your IT support is okay, but why did you choose it in the first place? Maybe it was the lower-cost option or maybe you didn’t realize you have options. Well, you do. The truth is, the cost of your IT support is more than the dollar amount on your bill. Not getting the right support the first time or experiencing periods of downtime and loss of productivity is more expensive than you’d think, and it adds up quickly.

Let’s Do the Math:

The Average Cost of an Employee in America is $35 Per Hour
“Our IT is Okay”
Based on Industry Standards

$8,400

VS.

$ of lost productivity per month

“Our IT is Great”
Based on Typical Syscom Client

$525

“Our IT is Okay”
Based on Industry Standards

$ of lost productivity per month | $8,400

“Our IT Is Great”
Based on Typical Syscom Client

$ of lost productivity per month | $525

“Great IT” Provides a Savings of $7,875

ARE YOU SURE YOU CAN’T AFFORD BETTER IT SUPPORT?

HOW DOES YOUR CURRENT IT STAND UP?

Fixes IT Issues

Installs New Equipment

Delivers Quotes on Request

Procures Hardware & Software

Provides Updates & Patch Maintenance

Monitors Environment Day & Night

Delivers Continual Improvements

100% Same-Day Response

60-Minute Ticket Resolution Time

Proactively Identifies Risks & Solves

Delivers Strategic Planning

Break-Fix IT Services

Occasionally

Industry
Standard
Managed IT
Services

Occasionally

Occasionally

Syscom
Business
Technologies
Process

Break-Fix IT Services

Fixes IT Issues

Installs New Equipment

Delivers Quotes on Request

Procures Hardware & Software

Occasionally Provides Updates & Patch Maintenance

Industry Standard Managed IT Services

Fixes IT Issues

Installs New Equipment

Delivers Quotes on Request

Procures Hardware & Software

Provides Updates & Patch Maintenance

Occasionally Monitors Environment Day & Night

Occasionally Delivers Continual Improvements

Syscom Business Technologies Process

Fixes IT Issues

Installs New Equipment

Delivers Quotes on Request

Procures Hardware & Software

Provides Updates & Patch Maintenance

Monitors Environment Day & Night

Delivers Continual Improvements

100% Same-Day Response

60-Minute Ticket Resolution Time

Proactively Identifies Risks & Solves

Delivers Strategic Planning

THE SYSCOM GUARANTEE

WE LIVE A TODAY, NOT TOMORROW CULTURE.

Since 1978, we’ve been challenging businesses to reevaluate their current technology support or lack of IT support. The difference that you’ll find with Syscom Business Technologies is a culmination of our process, our dedicated people and our metrics-driven results. The Syscom Guarantee isn’t just about helping you save money – it’s about always delivering the best because you deserve more than just “okay” technology support.

• 100% same-day response
• 70% same-day resolution
• 15-minute average ticket response time
• 60-minute average ticket resolution time

Don't Settle for Mediocre IT Support

Experience What Great IT Really Looks Like