HOW WOULD YOU
DESCRIBE YOUR
IT SUPPORT?
HOW WOULD YOU
DESCRIBE YOUR
IT SUPPORT?
OKAY? FINE? ALRIGHT? STANDARD? NOT BAD?
When asked this question, maybe you shrugged your shoulders and thought “my computer turned on today, and only the normal, small glitches happened.” You’re not alone – “everyday” issues are accepted as normal. But you shouldn’t have to adapt your workstyle around computer glitches and constant reboots. There’s a huge difference between your technology doing just fine and doing great. Just look at the numbers:
“Our IT is Okay”
Based on Industry Standards
40
2
180 min
240 hrs
VS.
# of computer users
# of tickets per user per month
Average disruption time per incident
Hours of lost productivity per month due to IT-related problems
“Our IT is Great”
Based on Typical Syscom Client
40
.25
90 min
15 hrs
“Our IT is Okay”
Based on Industry Standards
# of computer users | 40
# of tickets per user per month | 2
Average disruption time per incident | 180 min
Hours of lost productivity per month due to IT-related problems | 240 hrs
“Our IT Is Great”
Based on Typical Syscom Client
# of computer users | 40
# of tickets per user per month | .25
Average disruption time per incident | 90 min
Hours of lost productivity per month due to IT-related problems | 15 hrs
HOW DID YOU SETTLE INTO YOUR CURRENT IT SITUATION?
SETTLE IS THE KEYWORD HERE.
Your IT support is okay, but why did you choose it in the first place? Maybe it was the lower-cost option or maybe you didn’t realize you have options. Well, you do. The truth is, the cost of your IT support is more than the dollar amount on your bill. Not getting the right support the first time or experiencing periods of downtime and loss of productivity is more expensive than you’d think, and it adds up quickly.
Let’s Do the Math:
The Average Cost of an Employee in America is $35 Per Hour
“Our IT is Okay”
Based on Industry Standards
$8,400
VS.
$ of lost productivity per month
“Our IT is Great”
Based on Typical Syscom Client
$525
“Our IT is Okay”
Based on Industry Standards
$ of lost productivity per month | $8,400
“Our IT Is Great”
Based on Typical Syscom Client
$ of lost productivity per month | $525
“Great IT” Provides a Savings of $7,875
ARE YOU SURE YOU CAN’T AFFORD BETTER IT SUPPORT?HOW DOES YOUR CURRENT IT STAND UP?
Fixes IT Issues
Installs New Equipment
Delivers Quotes on Request
Procures Hardware & Software
Provides Updates & Patch Maintenance
Monitors Environment Day & Night
Delivers Continual Improvements
100% Same-Day Response
60-Minute Ticket Resolution Time
Proactively Identifies Risks & Solves
Delivers Strategic Planning
Break-Fix IT Services
✓
✓
✓
✓
Occasionally
Industry
Standard
Managed IT
Services
✓
✓
✓
✓
✓
Occasionally
Occasionally
Syscom
Business
Technologies
Process
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Break-Fix IT Services
Fixes IT Issues
Installs New Equipment
Delivers Quotes on Request
Procures Hardware & Software
Occasionally Provides Updates & Patch Maintenance
Industry Standard Managed IT Services
Fixes IT Issues
Installs New Equipment
Delivers Quotes on Request
Procures Hardware & Software
Provides Updates & Patch Maintenance
Occasionally Monitors Environment Day & Night
Occasionally Delivers Continual Improvements
Syscom Business Technologies Process
Fixes IT Issues
Installs New Equipment
Delivers Quotes on Request
Procures Hardware & Software
Provides Updates & Patch Maintenance
Monitors Environment Day & Night
Delivers Continual Improvements
100% Same-Day Response
60-Minute Ticket Resolution Time
Proactively Identifies Risks & Solves
Delivers Strategic Planning
THE SYSCOM GUARANTEE
WE LIVE A TODAY, NOT TOMORROW CULTURE.
Since 1978, we’ve been challenging businesses to reevaluate their current technology support or lack of IT support. The difference that you’ll find with Syscom Business Technologies is a culmination of our process, our dedicated people and our metrics-driven results. The Syscom Guarantee isn’t just about helping you save money – it’s about always delivering the best because you deserve more than just “okay” technology support.
• 100% same-day response
• 70% same-day resolution
• 15-minute average ticket response time
• 60-minute average ticket resolution time