IT Buyers Guide

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The Business Owners Guide To IT Support Services And Fees

Scott Huxley

Our Managing Principal - Scott Huxley

IT that works for you

Started in 1978, Syscom Business Technologies is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Michigan and Pennsylvania. Our team of talented IT professionals can solve your IT nightmares once and for all.

Here’s why so many businesses depend on Syscom Business Technologies for complete IT services and support:

  • OUR DIFFERENCE IS OUR PROCESS
    The difference that you will find with Syscom is a result of our process, people and our metrics-driven results. This results in the smartest technology decisions for your business.
  • WE LOOK AT THE BIG PICTURE
    Syscom will identify your current technology issues and areas of improvement, then implement a plan to address the risks and liabilities to minimize exposure and maximize results.
  • ONBOARDING THE SYSCOM WAY
    Syscom will allocate our resources up front so you don’t have to allocate yours. Our “easy to switch” onboarding process makes it simple and efficient to switch MSP providers.
  • STANDARDS AND ALIGNMENT
    We constantly measure your technology against industry standards and Syscom’s best practices. This approach helps to identify business risks and liabilities that may negatively affect your business.
  • OUR GUARANTEE – TODAY, NOT TOMORROW
    At Syscom we live by a culture of “Today, Not Tomorrow” (TNT). We respond to 100% of our service requests on the same day they are received. We resolve 70% of today’s requests, today, guaranteed.
  • OUR METRIC-DRIVEN RESULTS
    We drive down issues that negatively impact your business through a unique process to identify patterns and solve the issues at the root cause. This is based on a proven process with defined metrics that deliver consistent, measurable results.
  • IT AND BUSINESS PLANNING
    We create a long-term strategic IT plan that aligns with your business goals and technology initiatives.
  • OUR RESPONSE TIMES
    Our average response time is within 15-30 minutes. We resolve issues on average of 60 minutes or less.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Syscom Business Technologies is here to team up with you and your company for expert support.

Our Mission

Our mission is to help Michigan and Pennsylvania businesses leverage technology to improve results and stay competitive. While our mission sounds simple, it takes an entire team of experts coming together to make sure we deliver reliable IT solutions that fit your needs. As an experienced managed service provider, we recognize that every company has their own unique goals, and we take a client-first strategy to make sure we address your challenges with solutions tailored to you – because, well… you deserve it. Now, how can we help you get started?

IT Buyers Guide

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The Business Owners' Guide
To IT Support Services And Fees